Shipping policy

Poliverse Nails – Shipping Policy

At Poliverse Nails, we work hard to make sure your order reaches you quickly and safely. Please review our shipping policy before placing your order.

1. Processing Time

  • Orders are processed within 2–4 business days (Monday–Friday, excluding holidays).

  • Custom or made-to-order sets may require additional time. If so, we’ll notify you by email.

2. Shipping Methods & Rates

  • We currently ship within the United States (expand as needed).

  • Standard shipping rates are calculated at checkout based on your location.

  • Free shipping promotions may apply to qualifying orders (details will be announced on our site).

3. Delivery Time

  • Standard delivery usually takes 3–7 business days after processing, depending on your location and carrier.

  • Delivery times are estimates only. Poliverse Nails is not responsible for delays caused by the carrier, weather, or incorrect addresses provided by the customer.

4. Order Tracking

  • Once your order ships, you will receive an email confirmation with tracking details.

  • Please allow up to 24–48 hours for tracking updates to appear.

5. Lost or Stolen Packages

  • Poliverse Nails is not responsible for lost, stolen, or undelivered packages once they are marked “Delivered” by the carrier.

  • If this happens, please contact the shipping carrier directly with your tracking number.

6. International Shipping (Optional)

If you plan to expand later:

  • International shipping times vary and may take 2–4 weeks depending on customs.

  • Customers are responsible for any customs fees, duties, or taxes.

7. Address Accuracy

  • Please double-check your shipping address before placing your order.

  • We are not responsible for packages sent to incorrect or incomplete addresses provided by the customer.

8. Contact Us

If you have questions about your order or shipping, contact us at:
📧 support@poliversenails.com