Refund policy

Poliverse Nails Return & Refund Policy

At Poliverse Nails, every set is carefully inspected before shipping to ensure quality. Due to the hygienic nature of press-on nails, all sales are final and non-returnable.

✅ Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery with:

• A clear photo or video of the damaged product and packaging

• Your order number

Once verified, we will issue a replacement or store credit at no extra cost.

❌ We do not accept returns or refunds for:

• Change of mind or personal preference

• Incorrect sizing selected by the customer

• Used or opened items

Our goal is to make sure you feel confident in every purchase. If you have questions before ordering—such as nail sizing, design, or customization—please reach out to Support@poliversenails.com for assistance.